Mind Health Psychiatry & Associates is an evolving telehealth company, transforming the delivery of care, as we continuously explore how
technology has evolved and the trends that are shaping the future. We utilize digital health solutions and HIPPA compliant platforms to expand access to care-regardless of geography. As we navigate new circumstances in the world around us, it remains as important as ever to seek treatment for mental health concerns and substance use disorders. In our current climate, it can be difficult to receive in-person treatment. Those who are struggling with these conditions deserve to have access to care that can help them discover a promising path toward a better life.
Mind Health Psychiatry & Associates offer telehealth solutions that facilitate access to the right level of care., currently offering comprehensive mental healthcare services throughout the states of Texas, Louisiana and Arkansas.
We Are In Network with Most Major Insurance (With Immediate Appointments Available). If you have a patient referral for Mind Health Psychiatry & Associates, you may • Fax Referrals to 972-987-6184
Our general office hours are Monday-Friday from 8am-5pm (Lunch Daily from 12pm-1pm). To schedule or request an appointment click on Patient Request Form. Our office will contact you within 24 hours to schedule an appointment. For any additional information you can also reach our office by calling: 972-987-6183 0r 972-987-6189.
Schedule Now Through Grow
Limited In-Person Appointments are Available in the State of Texas.
We are in currently in network with United Health Care PPO, Blue Cross Blue Shield PPO, Aetna PPO, Cigna PPO, Tricare and Amerigroup.
Please be advised that if your insurance plan is not listed above you may call our offices: 972-987-6183 to verify that it is an accepted plan as the list may change periodically.
When setting up an initial appointment, we will ask for your insurance information and answer any questions you may have.
Insurance coverage varies widely from plan to plan. If you have questions about your coverage, benefits, or copay, please direct them to your carrier directly.
Below, you will find forms for you to complete and bring with you to your appointment, which will provide us with the necessary health information including the names and addresses of therapists, physicians, health history, and medications. Please bring or upload your health insurance card(s) and a photo ID for security purposes.
It is generally not a good idea to bring children to your appointment (unless they are part of the treatment). We usually request that clients are child-free for their appointments.
If you cannot keep your appointment, please call to cancel or reschedule your appointment at least 48 hours in advance on a business day. We charge $50 for late cancellations or no-shows.
We accept most major insurance plans, please contact our office to find out if we accept yours. We accept Visa, MasterCard, Checks or Cash (please bring exact change as our office does not carry any change), payment is due in full at the time of service.
Once your appointment has been schedule with our office, you will be emailed a link to set up your REQUIRED patient portal. To set up the portal, Click “Need to set up your account?” – username (your email address) and password (you create) will be needed.
Please message us through Patient Portal about appointments, follow-up questions, refills, and anything else you need. No waiting line. No phone tag. We will respond in 24-48hrs.
Texas Telemedicine Legal Guidelines
Texas Senate Bill 1107 defines a "Telehealth Service" as a health service, other than a telemedicine medical service, delivered by a health professional licensed, certified, or otherwise entitled to practice in the state and acting within the scope of the health professional ’s license, certification, or entitlement to a patient at a different physical location than the health professional using telecommunications or information technology.
Before Senate Bill 1107 was enacted, physicians had to establish in-person contact with the patients prior to offering them telemedicine services. The bill removed this requirement by explicitly stating that rules enforced by the Texas Medical Board (TMB) must enable “the establishment of a practitioner-patient relationship by a telemedicine medical service.” .
This no longer limits healthcare professionals to offer telemedicine and telehealth services only to their existing patients. Patients can now reach out to healthcare providers and request remote appointments and other services without having to establish an in-person connection first. Texas law recognizes the establishment of the practitioner-patient relationship when a patient enters a virtual appointment with a healthcare professional. This is a significant improvement to the prior in-person meeting requirement.
Texas law further doesn’t limit the provision of telemedicine and telehealth services exclusively to patients located within the state’s borders. The healthcare professional merely need to obtain an out-of-state license, certification or otherwise entitlement to practice in the state in which they are rendering remote services.
Emergency Procedures Specific to TeleMental Health Services
There are additional procedures that we need to have in place specific to TeleMental Health services. These are for your safety in case of an emergency and are as follows:
In Case of Technology Failure
During a TeleMental Health session, you and your clinician could encounter a technological failure. The most reliable backup plan is to contact one another via telephone. Please make sure you have a phone with you, and your clinician has that phone number.
If you and your clinician get disconnected from a video conferencing or chat session, end and restart the session. If you are unable to reconnect within ten minutes, please call your clinician.
If you and your clinician are on a phone session and you get disconnected, please call your clinician back or contact her or him to schedule another session.
If the issue is due to your clinician's phone service, and the two of you are not able to reconnect, she/he will not charge you for that session.
Structure and Cost of Sessions
We offer in-person appointments. However, based on your ability to make in-person sessions, your clinician may provide phone, email, chat, or video conferencing if your treatment needs determine that TeleMental Health services are appropriate for you. If appropriate, you may engage in either face-to-face sessions, TeleMental Health, or both. You and your clinician will discuss what is best for you.
The structure and cost of TeleMental Health sessions are exactly the same as face-to-face sessions described in our general informed consent forms.
Messages and emails are billed at your clinician's hourly rate for the time he or she spends reading and responding.
We require that you maintain a credit card on file and authorizations to charge credit card on file for ease of collection of copays/co-insurance and billing. You will be charged at the time of service. This includes any therapeutic interaction other than setting up appointments. Visa, MasterCard, Discover, or American Express are accepted for payment (3% fee applies), and we will provide you with a receipt of payment and the services that we provided upon request.
Frequently Asked Questions?
What is Telemental Health?
Telemental Health is similar to "telemedicine" but you are consulting with a licensed, certified mental health professional. Most mild to moderate psychiatric conditions can be effectively managed through tele-psychiatric consultations. This is offered to you in the comfort of your home, office or wherever life takes you through our safe, secure portal.
Do you offer In-Person Visits?
Yes, Limited In-Person Appointments are Available in the state of Texas.
Is telepsychiatry an effective alternative to an in-person session?
Numerous studies conducted over the years have demonstrated that telepsychiatry is equivalent to in-person care in diagnostic accuracy, treatment effectiveness, quality of care, and patient satisfaction. A peer-reviewed study we co-authored in the APA’s Journal of Rural Mental Health also showed patients with hybrid telepsychiatry plus in-person visits were seen 7 days faster and were 34% more likely to be seen 1x/month.
What mental healthcare services are offered to patients through telepsychiatry?
Essentially all services that an on-site psychiatrist would provide are offered through telepsychiatry. This includes administering comprehensive intake assessments, psychiatric evaluations, and medication management.
Are patients comfortable with receiving mental health care virtually?
Yes. Telepsychiatry allows patients to gain access to vital mental health care much faster than in-person care in many situations. Sessions are scheduled within days, eliminating the need to identify a psychiatrist nearby– who may be located hours away, as is the case in many areas – then wait several months for an initial appointment. In addition, many individuals appreciate the privacy and flexibility virtual care affords.
Where do patients receive services?
Through a HIPAA-compliant video software for intake and follow-up appointments. Limited In-Person Appointments are Available in the State of Texas.
What Ages Do You Treat?
We treat children, adolescents and adults-ages 12+
Do you treat Anxiety?
Yes. However, treatment plans with long term benzodiazepines/controlled substances are prohibited in this practice.
Do you prescribe medications for ADD/ADHD?
Yes. We utilize other FDA approved medications with indications for ADD/ADHD. We do require psychometric and urine drug testing prior to treatment.
Which EMR and video conferencing software is used?
Psychiatric providers working with Mind Health Psychiatry & Associates have the option of using their existing and video conferencing software or using our ICANOTEs, DoxyMe or Grow Therapy platforms. These platforms are secure and HIPAA-compliant video and EMR platforms with a robust set of features including tools for patient scheduling, documentation, e-prescribing, and workflow automation..
What Forms of Technology-Assisted Media are Utilized?
Email: We utilize a secure email platform that is hosted by Google Suites for Healthcare with Paubox encryption services. We have chosen this technology because it is encrypted to the federal standard, HIPAA compatible, and has signed a HIPAA Business Associate Agreement (BAA). The BAA means that the companies are willing to attest to HIPAA compliance and assume responsibility for keeping your PHI secure.
If we choose to utilize emailing as part of the services you receive from us (to provide/receive clinical information and to receive psychological evaluation reports), we encourage you to also utilize encrypted email for protection on your end otherwise, when you reply to one of your clinician's emails, everything you write in addition to what he/she has written to you (unless you remove it) will no longer be secure. Our encrypted email service only works to send information and does not govern what happens on your end.
We also strongly suggest that you only communicate through a device that you know is safe and technologically secure (e.g., has a firewall, anti-virus software installed, is password-protected, not accessing the internet through a public wireless network, etc.). If you are in a crisis, please do not communicate this to us via email because we may not see it in a timely matter. Instead, please see below under "Emergency Procedures."
Email is billed at your clinician's hourly rate for the time she or he spends reading and responding to them. Finally, you also need to know that we are required to keep a copy or summary of all email as part of your clinical record that address anything related to therapy.
Social Media - Facebook, Twitter, LinkedIn, Instagram: It is our policy not to accept "friend" or "connection" requests from any current or former client on any of our clinician's personal social networking sites such as Facebook, Twitter, Instagram, Pinterest, etc. because it may compromise your confidentiality and blur the boundaries of your relationship.
Electronic Record Storage: Your communications with us will become part of a clinical record of treatment, and it is referred to as Protected Health Information (PHI). Your communications with us will become part of a clinical record of treatment, and it is referred to as Protected Health Information (PHI).
Electronic Transfer of PHI for Billing Purposes: If your clinician is credentialed with and a provider for your insurance carrier, please know that we utilize a billing service, who has access to your PHI. Your PHI will be securely transferred electronically to your insurance carrier. This billing company has signed a HIPAA Business Associate Agreement (BAA). The BAA ensures that they will maintain the confidentiality of your PHI in a HIPAA compatible secure format using point-to-point with federally approved encryption. Additionally, if your insurance provider is billed, you will generally receive correspondence from your insurance company, our billing company, or both.
Electronic Transfer of PHI for Certain Credit Card Transactions: We utilize ICANotes as the company that processes your credit card information. Additionally, please be aware that the transaction will also appear on your credit card bill or statement.
Sign up to hear from us about community outreach events, support groups and local health and wellness activities.
May is Mental Health Awareness Month
May 19th: Agender Pride Day
July is National Minority Mental Health
Click on a file to download.
Now Accepting New Patients
We Accept Assignment For All Major Insurance Companies
When requesting to schedule an appointment, please send a message with your member ID and date of birth, as well as the name and date of birth of the primary subscriber on the plan if applicable.
1400 N Coit Rd, McKinney, Texas 75071, United States
Wednesday: 8am -12pm/4pm-8pm
Thursday: 8am -5pm
Friday: 8am - 5pm